by Natalie Livingston | Aug 31, 2018 | Uncategorized
I’m going to be honest, I used to think name tags were only a customer service necessity and having all of my lifeguards and staff wearing name tags made them look professional. I also remember embarking on a “wearing name tag” battle with my new staff after taking...
by Natalie Livingston | Oct 24, 2017 | Uncategorized
I fly all the time, and the first word that I think of when I fly is “safety”. There definitely is a culture and focus that as a passenger I feel, and every time I fly I note how many similarities there are between aquatic safety and aviation safety. I considered...
by Natalie Livingston | Oct 9, 2017 | Uncategorized
THE POWER OF BELIEF This past summer, after getting home from working a normal operator shift of only getting to sit down if I locked myself in a restroom, I received this text message. We have all gotten the text or call from an employee, a capable and amazing...
by Natalie Livingston | Jul 5, 2017 | Uncategorized
I sat at my desk one day in a creative planning mode thinking about training lifeguards and starting with the idea of asking myself what do I actually want them to do on stand? What is the outcome I want them to achieve? That thought process led me to think about...
by Natalie Livingston | Jul 5, 2017 | Uncategorized
We have enjoyed participating in the State of Aquatics address that happens every year with The Redwoods Group. The Redwoods Group is one of our clients that we support. Here are the last two years videos. More information about The Redwoods Group can be found at...
by Natalie Livingston | Jul 12, 2016 | Uncategorized
We strongly believe in the value of independent / 3rd party / outside examination of operation. Many agencies call these assessments audits, reviews, or examinations. Each lifeguard agency has a different approach to their assessment system and these outside reviews...
by Natalie Livingston | Jul 12, 2016 | Uncategorized
So many resources, so little time! We have so many options in our iLEARN content area to serve and support our aquatics community: iGUARD – key principles for improving lifeguard performance. One concept and approach in this training is to INVESTIGATE your...
