I fly all the time, and the first word that I think of when I fly is “safety”.  There definitely is a culture and focus that as a passenger I feel, and every time I fly I note how many similarities there are between aquatic safety and aviation safety.  I considered whether guests or members who visited my waterpark or pool thought of the word “safety” first, and I bet they probably didn’t…they probably thought more about “fun” or “experience”....

  THE POWER OF BELIEF This past summer, after getting home from working a normal operator shift of only getting to sit down if I locked myself in a restroom, I received this text message. We have all gotten the text or call from an employee, a capable and amazing employee, that cannot figure something out or does not know what to do. It always seems to be when there is not a whole lot we can do from afar to assist them. So, what can we do...

I sat at my desk one day in a creative planning mode thinking about training lifeguards and starting with the idea of asking myself what do I actually want them to do on stand? What is the outcome I want them to achieve?  That thought process led me to think about "scanning" and I suddenly thought to myself that "scanning" the water was not really what I wanted my lifeguards to be doing at all. If you were to give a new lifeguard tips on how to...